Frequently asked questions

Can I build my own package?


You bet you can! We can help you build a custom package that gives you only the things you need. I mean, why should you pay for things you don't want, right? We'll gather some information from you based on your needs and give you the perfect package for you.




Can I cancel the service at any time?


Absolutely. We will also offer you a pro-rated refund, either for that month, or for the remaining months of your annual plan.




How do we get set up on group healthcare?


Once you've selected your subscription we will send you a form to collect all the information needed to get your team enrolled in healthcare in no time! If you have any questions or concerns, our customer happiness team is always on standby to help you out.




How do new employees join the group healthcare?


There are two parts to the answer of this question. 1. When you hire a new employee, let us know and we'll gather their info and get them enrolled straight away. 2. You decide when: you can put a waiting period in place if you like, after which they will be enrolled.




Can you help with expanding to new locations?


Well, that's what we do best. Expanding, opening new offices, investigating the best structures for overseas, you name it. Chat with our team and we'll go about making sure you understand everything you need to know to make an informed decision. No more worrying about what you don't know.




Which countries can you provide compliance assistance and contracts for?


Most of them. Contact a member of our team to find out if we're able to help you where you're going.




Can you just do our payroll?


We can indeed. You don't have to pay for a bunch of services you don't want or need. Want us to take away your payroll headache? Consider it done. Got payroll in multiple states or countries? Even better. That's a bigger headache we can take away from you. Let's get started!




Can someone come to our office to help with onboarding or ongoing support?


Yes! Tell us where you are and we'll make it happen. Better yet, we already help clients all across Europe, Africa and the United States with this. So don't feel limited by geography. We'll get you local, relevant help right in your office.




Can you provide an in-house HR rep?


Yes. Want someone full time? You can choose to contract them from us, or let us recruit someone for you. Need someone a day or two a week? No problem either, we can make that happen. We already do.